Freigent Documentation

Monitor your shipments in real-time with Freigent's comprehensive tracking system. Get instant updates on location, status, and estimated delivery times.

Real-time GPS Tracking

Location Updates

Automatic Updates

GPS coordinates updated every 5 minutes
Location history and route visualization
Geofence alerts for pickup/delivery areas
Speed and heading information

Manual Check-ins

Driver can manually update status
Photo documentation capability
Notes and exception reporting
Proof of delivery capture

Tracking Dashboard

Access tracking information through multiple channels:

Web Dashboard
- Real-time map view
- Load status timeline
- Driver contact information
- ETA calculations
Mobile App
- Push notifications for status changes
- Direct driver communication
- Route optimization suggestions
- Offline mode for poor signal areas
API Integration
- Webhook notifications
- Real-time data feeds
- Custom dashboard integration
- Third-party system sync

Status Management

Load Statuses

Posted

Load created and available for assignment
Rate and terms finalized
Carrier search in progress

Assigned

Carrier confirmed and assigned
Pickup appointment scheduled
Documentation prepared

En Route to Pickup

Driver dispatched to origin
ETA to pickup location
Traffic and route updates

At Pickup

Driver arrived at shipper
Loading in progress
Waiting for pickup

Picked Up

Freight loaded and secured
Driver departed origin
Transit to destination begins

In Transit

Freight moving to destination
Regular GPS updates
Route monitoring active

At Delivery

Driver arrived at consignee
Unloading in progress
Waiting for delivery

Delivered

Freight successfully delivered
Proof of delivery captured
Load completed

Status Notifications

Real-time Alerts

SMS and email notifications
Milestone achievement alerts
Exception and delay warnings
ETA change notifications

Automated Updates

Shipper/consignee notifications
Customer portal updates
Broker system integration
Accounting system sync

ETA Calculations

Intelligent Predictions

Machine Learning Models

Historical route data analysis
Traffic pattern recognition
Weather impact assessment
Driver behavior patterns

Real-time Adjustments

Live traffic integration
Road condition updates
Rest period calculations
HOS compliance monitoring

Accuracy Metrics

Standard Routes: ±30 minutes accuracy
Weather Events: ±60 minutes accuracy
Traffic Delays: Real-time adjustments
Driver Breaks: HOS rule compliance

Exception Management

Delay Detection

Automatic Alerts

Route deviation detection
Extended stop monitoring
Speed anomaly alerts
Geofence violations

Proactive Communication

Customer notification automation
Alternative solution suggestions
Escalation procedures
Resolution tracking

Common Exceptions

Traffic Delays

Accident-related delays
Construction zone slowdowns
Weather-related congestion
Peak hour traffic

Equipment Issues

Mechanical breakdowns
Tire problems
Fuel issues
Maintenance requirements

Documentation Problems

Missing paperwork
Incorrect BOL information
Customs delays (cross-border)
Inspection holds

Integration Options

API Endpoints

Get Current Location

GET /api/v1/loads/{load_id}/tracking/current

Get Location History

GET /api/v1/loads/{load_id}/tracking/history

Update Status

POST /api/v1/loads/{load_id}/tracking/status

Webhook Events

Subscribe to real-time tracking events:

{
  "event": "tracking.location_updated",
  "load_id": "load_123abc",
  "timestamp": "2024-12-02T14:30:00Z",
  "data": {
    "latitude": 39.7684,
    "longitude": -86.1581,
    "speed": 65,
    "heading": 90,
    "accuracy": 5
  }
}

Third-party Integrations

TMS Systems

McLeod LoadMaster
TMW Suite
Oracle Transportation Management
SAP Transportation Management

ELD Providers

Samsara
Geotab
KeepTruckin (Motive)
PeopleNet

Load Boards

DAT Load Board
Truckstop.com
123LoadBoard
Direct Freight

Mobile Driver App

Features for Drivers

Check-in System

Quick status updates
Photo documentation
Voice notes capability
Signature capture

Navigation Integration

Turn-by-turn directions
Traffic-aware routing
Truck-specific routing
Fuel stop recommendations

Communication Tools

Direct messaging with dispatch
Customer contact information
Emergency contact access
Document sharing

HOS Compliance

Hours of Service Tracking

Automatic duty status recording
Break reminder notifications
Violation prevention alerts
FMCSA compliance reporting

Electronic Logs

ELD device integration
Manual log fallback
Inspection readiness
DOT audit support

Customer Portal

Shipper Access

Real-time Visibility

Live tracking map
Status timeline view
ETA updates
Exception notifications

Historical Data

Delivery performance metrics
Route analysis
Cost optimization insights
Service quality reports

Consignee Tools

Delivery Preparation

Advance delivery notifications
ETA updates
Special handling instructions
Dock scheduling integration

Proof of Delivery

Digital signature capture
Photo documentation
Delivery notes
Exception reporting

Analytics & Reporting

Performance Metrics

On-time Delivery

Percentage of on-time deliveries
Average delay duration
Delay root cause analysis
Improvement trend tracking

Route Efficiency

Actual vs. planned miles
Fuel efficiency metrics
Time utilization analysis
Cost per mile tracking

Customizable Reports

Executive Dashboards

KPI scorecards
Trend analysis
Exception summaries
Financial impact reports

Operational Reports

Daily tracking summaries
Driver performance metrics
Customer satisfaction scores
Route optimization suggestions

Security & Privacy

Data Protection

Encryption Standards

TLS 1.3 for data transmission
AES-256 for data at rest
End-to-end encryption for sensitive data
Regular security audits

Access Controls

Role-based permissions
Multi-factor authentication
Session management
Audit trail logging

Privacy Compliance

Driver Privacy

Location tracking consent
Off-duty privacy protection
Data retention policies
Right to data deletion

Customer Data

GDPR compliance
CCPA compliance
Industry-specific regulations
Data sharing agreements

Load Tracking