Tutorials & Guides

Learn how to use Freigent effectively with our comprehensive tutorials and step-by-step guides.

Getting Started Tutorials

1. Your First Load

Duration: 10 minutes

Learn the basics of creating and managing your first freight load.

What You'll Learn:

• Create a new load posting
• Set pickup and delivery locations
• Configure rate and terms
• Assign to a carrier

Prerequisites:

• Active Freigent account
• Basic understanding of freight terminology

Start Tutorial →

2. Setting Up Tracking

Duration: 15 minutes

Configure real-time tracking for your shipments.

What You'll Learn:

• Enable GPS tracking
• Set up notifications
• Configure customer portal access
• Monitor delivery status

Prerequisites:

• Completed "Your First Load" tutorial
• Mobile app installed (optional)

Start Tutorial →

3. Chrome Extension Setup

Duration: 20 minutes

Install and configure the DAT automation extension.

What You'll Learn:

• Install Chrome extension
• Connect to your Freigent account
• Configure DAT integration
• Automate load posting

Prerequisites:

• Chrome browser
• DAT account (for automation features)
• Active Freigent account

Start Tutorial →

Advanced Workflows

Multi-Stop Load Management

Duration: 25 minutes

Handle complex loads with multiple pickup and delivery points.

Topics Covered:

• Creating multi-stop loads
• Optimizing route sequences
• Managing partial deliveries
• Tracking multi-leg shipments

Carrier Network Management

Duration: 30 minutes

Build and manage your preferred carrier network.

Topics Covered:

• Adding carrier profiles
• Setting up rate agreements
• Managing carrier performance
• Automated carrier selection

API Integration

Duration: 45 minutes

Integrate Freigent with your existing systems.

Topics Covered:

• Authentication setup
• Basic API calls
• Webhook configuration
• Error handling

Video Tutorials

Quick Start Series

1. Account Setup (5 min)

• Creating your account
• Basic profile configuration
• Setting up your organization

2. Creating Your First Load (8 min)

• Step-by-step load creation
• Setting rates and terms
• Publishing your load

3. Finding Carriers (6 min)

• Searching available carriers
• Reviewing carrier profiles
• Making assignments

4. Tracking Shipments (7 min)

• Real-time tracking dashboard
• Setting up notifications
• Customer portal overview

Feature Deep Dives

Advanced Tracking Features (12 min)

• Custom tracking rules
• Exception management
• Automated notifications
• Analytics and reporting

Chrome Extension Mastery (15 min)

• Advanced automation features
• Bulk load operations
• Rate optimization
• Troubleshooting common issues

API Development (20 min)

• Complete integration walkthrough
• Best practices and patterns
• Testing and debugging
• Production deployment

Step-by-Step Guides

Tutorial: Your First Load

Step 1: Create New Load

1. Navigate to Load Creation

   • Click "Create Load" in the main dashboard
   • Select "Standard Load" from the options

2. Enter Origin Information

   Origin Address: 123 Warehouse St, Chicago, IL 60601
   Pickup Date: Tomorrow, 8:00 AM
   Contact: John Smith (555) 123-4567

3. Enter Destination Information

   Destination: 456 Delivery Ave, Atlanta, GA 30301
   Delivery Date: Day after tomorrow, 5:00 PM
   Contact: Jane Doe (555) 987-6543

Step 2: Configure Load Details

1. Freight Information

   • Weight: 25,000 lbs
   • Equipment Type: Dry Van (53')
   • Commodity: General Freight

2. Rate and Terms

   • Total Rate: $2,500.00
   • Payment Terms: Net 30
   • Fuel Surcharge: Included

Step 3: Publish Load

1. Review Information

   • Double-check all details
   • Verify contact information
   • Confirm pickup/delivery times

2. Publish

   • Click "Publish Load"
   • Load is now visible to carriers
   • You'll receive confirmation email

Step 4: Monitor Responses

1. Check Carrier Responses

   • View interested carriers
   • Review carrier profiles
   • Compare rates and service levels

2. Select Carrier

   • Choose your preferred carrier
   • Send assignment notification
   • Confirm pickup appointment

Tutorial: Tracking Setup

Step 1: Enable GPS Tracking

1. Access Tracking Settings

   • Go to Load Details page
   • Click "Tracking" tab
   • Select "Enable GPS Tracking"

2. Configure Update Frequency

   • Standard: Every 15 minutes
   • Enhanced: Every 5 minutes
   • Critical: Every 2 minutes

Step 2: Set Up Notifications

1. SMS Notifications

   Phone Number: +1 (555) 123-4567
   Events: Pickup, Delivery, Delays
   Frequency: Real-time

2. Email Notifications

   Email: your-email@company.com
   Events: All status changes
   Summary: Daily digest at 6 PM

Step 3: Configure Customer Access

1. Create Customer Portal Link

   • Generate secure tracking link
   • Set access permissions
   • Configure visible information

2. Share with Customers

   • Send link to shipper
   • Send link to consignee
   • Include in load confirmation

Tutorial: Chrome Extension

Step 1: Installation

1. Download Extension

   • Visit Chrome Web Store
   • Search "Freigent DAT Auto"
   • Click "Add to Chrome"

2. Initial Setup

   • Pin extension to toolbar
   • Click extension icon
   • Enter your Freigent API key

Step 2: DAT Integration

1. Connect DAT Account

   DAT Username: your-dat-username
   DAT Password: your-dat-password
   Auto-login: Enabled

2. Test Connection

   • Navigate to dat.com
   • Extension should auto-login
   • Verify green connection status

Step 3: Automate Load Posting

1. Select Loads

   • Open Freigent dashboard
   • Select loads to post
   • Click "Post to DAT"

2. Review and Confirm

   • Verify auto-filled information
   • Adjust rates if needed
   • Click "Submit All"

Interactive Demos

Live Demo Environment

Access our sandbox environment to practice without affecting real data:

Demo Account:

• Username: demo@freigent.ai
• Password: demo123
• Environment: https://demo.freigent.ai

Sample Data:

• 50 pre-loaded sample loads
• 25 sample carriers
• Historical tracking data
• Various load statuses

Guided Walkthroughs

Load Creation Walkthrough

• Interactive guide through load creation
• Tooltips and explanations
• Best practice recommendations
• Common mistake prevention

API Explorer

• Interactive API documentation
• Live request/response examples
• Authentication testing
• Code generation in multiple languages

Best Practices

Load Management

Optimization Tips:

• Create loads 24-48 hours in advance
• Include accurate weight and dimensions
• Provide clear pickup/delivery instructions
• Set competitive but profitable rates

Common Mistakes to Avoid:

• Incomplete address information
• Unrealistic pickup/delivery windows
• Poor carrier communication
• Inadequate tracking setup

Carrier Relations

Building Strong Partnerships:

• Prompt payment practices
• Clear communication
• Fair rate negotiations
• Performance feedback

Red Flags to Watch:

• Consistently late deliveries
• Poor communication
• Safety violations
• Insurance lapses

Technology Integration

API Best Practices:

• Implement proper error handling
• Use webhook notifications efficiently
• Cache frequently accessed data
• Monitor API usage and limits

Security Considerations:

• Secure API key storage
• Use HTTPS for all integrations
• Implement rate limiting
• Regular security audits

Troubleshooting

Common Issues

Load Creation Problems

• Invalid address format → Use address validation
• Rate calculation errors → Check fuel surcharge settings
• Carrier assignment failures → Verify carrier availability

Tracking Issues

• No GPS updates → Check driver app connection
• Inaccurate ETAs → Update traffic data sources
• Missing notifications → Verify contact information

Extension Problems

• DAT login failures → Clear browser cookies
• Auto-fill not working → Refresh page and retry
• Connection timeouts → Check internet connectivity

Getting Help

Support Channels:

• Live chat (9 AM - 6 PM EST)
• Email: support@freigent.ai
• Phone: 1-800-FREIGENT
• Knowledge base: docs.freigent.ai

Community Resources:

• User forums
• Video library
• Webinar series
• Best practice guides

What's Next?

After completing these tutorials, explore these advanced topics:

• Platform Architecture
• API Reference
• Chrome Extension Advanced Features
• Enterprise Integration Patterns