General
What is Freigent?
Freigent is an AI-powered platform for trucking carriers. It handles dispatch, rate negotiation, booking, invoicing, compliance monitoring, and driver communication, the back-office work that takes carriers away from running their business.
Is Freigent a TMS?
It includes TMS functionality (load tracking, dispatch, fleet management), but it goes further. Most TMS platforms are just databases, you still do all the work. Freigent's AI agents prepare the work: they negotiate rates, draft emails and prepare invoices, and you approve what goes out, track compliance.
Do I need to be tech-savvy to use it?
No. If you can send a text message and use email, you can use Freigent. The onboarding assistant walks you through setup, and the AI handles the complexity behind the scenes.
Does Freigent replace my dispatcher?
For small fleets, it can handle most of what a dispatcher does. For larger fleets, it's more like giving your dispatcher a team of AI assistants, they focus on the important stuff while the AI handles the routine.
Is my data safe?
Your data is kept separate per organization (every query is scoped to your company) and is never shared with other carriers. The service providers that process it, such as hosting and AI providers, are listed on the Security page.
Setup
How long does setup take?
About 30 minutes to get the basics working, add drivers, vehicles, connect email, and connect your ELD. You can start taking loads the same day.
Do I need to change my ELD or accounting software?
No. Freigent integrates with your existing tools. Keep using Motive, Samsara, QuickBooks, or whatever you already have.
Can I try it before committing?
Yes. The free plan includes 10 negotiations a month (one counts once the other side replies) and up to 50 loads started. Current plans are shown in the app under Settings, Billing.
What if I already use another TMS?
You can run Freigent alongside your existing TMS during a transition period. Many carriers start by letting Freigent handle email and negotiations while keeping their existing TMS for load tracking, then gradually move everything over.
AI & Automation
Will the AI make mistakes?
Like any system, it's not perfect, so nothing runs on its own until you choose. Every automation is opt-in, one task type at a time, in Workflow Settings. Nothing is sent without your approval unless you turned that task type on. In ChatGPT and Claude, a counter below your minimum is refused, not just flagged.
Can I override the AI?
Always. Every AI decision can be overridden with one click. The AI treats your overrides as learning signals, if you consistently reject a certain type of recommendation, it adapts.
Can the AI run some tasks on its own?
Yes, task type by task type. In Workflow Settings you can opt an eligible task type in to run on its own. Money, safety and booking decisions always wait for you.
What if I only want AI for some things?
That is the default. Every task type starts on Manual, and you turn on only the ones you want, for example reminders, while keeping rate negotiation in your hands. Invoices, payments and settlements are always approved by you.
Does the AI work overnight?
Yes. The AI runs 24/7. Broker emails that come in at 2 AM get processed immediately. This is especially valuable for carriers that work across time zones or want to respond to load offers before the competition.
Pricing & Billing
How much does Freigent cost?
Current plans and prices are shown in the Freigent app under Settings, Billing. There is a free plan with 10 negotiations a month (one counts once the other side replies).
Can I cancel anytime?
Manage your plan in Settings, Billing, and write to [email protected] with any question about cancelling.
Operations
Can I manage multiple trucks with different equipment types?
Yes. Each truck and trailer is tracked with its equipment type. The AI only matches loads with compatible equipment, a reefer load won't get assigned to a dry van truck.
Does Freigent handle detention and accessorial charges?
Yes. The AI tracks detention time (time waiting at pickup/delivery beyond the free time) and includes accessorial charges in the invoice. Detention documentation is tracked per load so you have records if a broker disputes the charge.
Mobile & Driver App
Is there a mobile app?
Yes. Drivers use the Freigent mobile app to receive assignments, submit status updates, upload documents (BOL, POD), and communicate with dispatch. Available on iOS and Android.
Do drivers need to learn a new app?
The driver app is simple, accept load, update status, take photos. Most drivers are comfortable with it within their first load. It replaces the constant back-and-forth phone calls with dispatch.
Can drivers reject load assignments?
Depending on your settings, yes. For independent contractors, the system can be set to suggest loads rather than auto-assign, giving the driver the choice to accept or decline.