Why Connect Your Email?
Your dispatch email is how the AI starts working for you. Once connected, the AI can:
- Read incoming load offers from brokers and evaluate rates automatically
- Respond to emails on your behalf — counter-offers, status updates, booking confirmations
- Track invoices — the AI flags outstanding balances and overdue payments
- Respond to load status inquiries — when brokers ask "where's my driver?" the AI replies with real-time GPS data
- Extract load details — pull origin, destination, rate, dates, equipment type from broker emails without you typing anything
Without email connected, the AI can't see what brokers are sending you. It's like hiring a dispatcher but not giving them access to the inbox.
What Happens When You Connect
- The AI reads your inbox — it identifies broker emails, load offers, rate confirmations, and invoices
- It categorizes everything — load offers go to the Booking Assistant, payment inquiries go to Accounting, status requests get auto-responded to
- It starts suggesting actions — "Broker X offered Dallas→Houston at $2,100. Market rate is $2,350. Counter at $2,300?"
- Over time, it learns your patterns — which brokers you prefer, what rates you accept, how you negotiate
What the AI Does NOT Do With Your Email
- It does not send emails without your approval (unless you've enabled auto-mode for that task type)
- It does not read personal emails — it only processes emails related to your carrier operation
- It does not share your email content with anyone outside your organization
- It does not delete or modify your existing emails
Supported Email Providers
Gmail
- Go to Settings > Email > My Accounts
- Click Connect Gmail
- Sign in with your Google account
- Grant Freigent permission to read and send emails
- Done — emails start syncing immediately
Outlook / Office 365
- Go to Settings > Email > My Accounts
- Click Connect Outlook
- Sign in with your Microsoft account
- Grant Freigent permission
- Done
Freigent Branded Email
Every Freigent organization gets a professional email address at [email protected]. Brokers can email this address directly — the AI reads and handles everything that comes in.
This works alongside your connected Gmail or Outlook account — you can use both.
Tips for Best Results
Use a dedicated dispatch email
If possible, connect the email address that brokers send load offers to. If that's your personal email, consider setting up a separate [email protected] and forwarding broker emails there.
Let the AI learn for a week
The first several loads, the AI is learning your patterns — which brokers you work with, what rates are normal for your lanes, how you negotiate. Keep it in Suggest mode and approve or modify its recommendations. After 20-30 loads, its suggestions will be noticeably more accurate.
Don't worry about old emails
When you first connect, the AI scans recent emails to build context. It won't go back years — just the last 30 days of relevant messages. This gives it enough context to understand your current broker relationships without overwhelming the system.
Security
- Email credentials are encrypted at rest and in transit
- OAuth connections (Gmail, Outlook) use industry-standard OAuth 2.0 — Freigent never sees your password
- All email processing happens on Freigent's servers — no third-party email processors
- You can disconnect your email at any time from Settings > Email