1.0 vs 2.0
The original Booking Assistant (1.0) is a tool that makes you faster, it initiates calls, sends emails, and scores loads so you can work through the board more efficiently. You're still doing the dispatching.
2.0 is different. You set the objectives. The AI does the booking.
| 1.0 | 2.0 | |
|---|---|---|
| Who initiates | You | AI |
| Your role | Active dispatcher | Supervisor |
| Load evaluation | AI scores, you decide | AI scores, AI acts |
| Broker communication | AI drafts, you send | AI handles end-to-end |
| Good for | Dispatchers who want AI assistance | Carriers who want to scale without adding headcount |
You can still make manual calls and track conversations in 2.0, the difference is you don't have to.
How It Works
- You set your objectives: minimum rate per mile, target rate, preferred lanes, max deadhead, equipment type
- The extension scans the load board: scoring each load against your preferences
- When a scanned load scores above your threshold: the AI emails (and, per your channel setting, calls) the broker and negotiates the replies
- You watch the dashboard: see active negotiations, what the AI offered, how brokers responded, what's been booked
- Step in when you want to: flag a load for manual handling, override a negotiation in progress, or set stricter rules for a specific broker
The AI doesn't guess at what you want, it operates within the exact parameters you've set. A load that doesn't meet your minimum doesn't get pursued.
Setting Your Objectives
Before 2.0 starts working, configure your targets in Settings > Automation:
- Minimum rate per mile: the AI never accepts below this
- Target rate per mile: what it aims for in negotiations; it will counter up to this before accepting
- Max deadhead miles: how far empty is acceptable to pick up a load
- Preferred lanes: corridors to prioritize
- Avoid states: states to skip entirely
- Equipment type: what's available in your fleet
These are your rules. The AI works within them, not around them.
What You Monitor
The 2.0 dashboard shows you everything in motion:
- Active negotiations: loads the AI is currently working on, what stage each is in
- Recent outcomes: bookings and declines appear on the Dashboard, History and Analytics tabs
- Broker conversations: full email threads for any negotiation, so you can see exactly what was said
Nothing happens silently. Every action the AI takes is logged and visible.
When to Step In
2.0 is designed to run without you, but there are situations worth your attention:
- New brokers: a broker you've never worked with; worth reviewing the first few interactions
- Loads near your minimums: the AI might accept at your floor; if you're uncomfortable with that for a specific lane, tighten the target
- Unusual rate swings: if the AI is consistently getting pushed below target on a corridor, your minimum might need adjusting
Requirements
To enable Booking Assistant 2.0:
- Chrome extension installed and logged into your Freigent account
- Email connected in the Freigent app (Gmail or Outlook)
- Rate objectives configured in Settings > Automation
- At least one truck and driver in the system (for accurate load matching)
Enabling 2.0
- Open the extension popup on DAT or Truckstop
- Turn on the Booking Agent 2.0 switch (it is part of the paid plan)
Once it is on, loads that score above your threshold are routed to the AI for outreach and negotiation.