Getting the Voice Agent live takes three steps. The number is provisioned by the Freigent team; the configuration is yours.
1. Your phone number
Calls to your provisioned Freigent number reach the AI agent when it's enabled, or ring your forwarding number when it's not, so callers never hit a dead line. Brokers and shippers use this number for anything about your loads.
If you don't have a number yet, or need it pointed at a different phone, contact the Freigent team.
2. Turn the agent on
The agent can be enabled or disabled per number at any time. Disabled means inbound calls ring your forwarding number directly, useful if you'd rather take the calls yourself for an afternoon.
3. Set how it behaves
The agent's configuration is per-org:
| Setting | What it controls |
|---|---|
| Agent name | The name the agent gives callers |
| Greetings | What it says when answering (inbound) or placing a call |
| Custom instructions | How it talks and negotiates, tone, preferences, anything you'd tell a new dispatcher |
| Booking policy | Whether auto-approve is on. Bookings auto-approve only when the offer is at or above the market benchmark for its exact lane with a confident benchmark; everything else waits for dispatch |
| Check-call policy | How it handles broker location and status check-calls |
| Silence timeout | How long it waits on a silent caller before ending the call |
The booking policy is the one to get right: it is the difference between Booking Assistant 2.0-style review (every booking waits for a human) and auto-approve, which only applies when the market benchmark for the exact lane is confident. See Calls and Bookings.
Once configured, place a test call to your number and listen to the greeting before pointing brokers at it.