The queue at Workflow in the app is the daily surface. It refreshes on its own (push plus a once-a-minute fallback), you do not reload your way through the day.
Priorities
Tasks carry one of five exact tiers, critical, urgent, high, normal, low, set from the task definition and the situation around it: an active load, a waiting counterparty, a cannot-continue condition, or a deadline all push a task up. Order within a tier is stable, so the queue does not reshuffle underneath you.
Deadlines and Re-Fire
Tasks that need a response carry response_deadline. A check runs every five minutes;
anything past due re-invokes the AI, the recommendation gets refreshed with whatever has
changed, and the task escalates rather than dying quietly in a corner.
Separately, a lifecycle engine runs every minute: tasks escalate on schedule, expire when their moment has passed, and time-delayed tasks (like a POD chase that should wait N hours after delivery) are created exactly when due.
Working a Task
Open a task and you get the resolution panel built for that task type, a rate counter for an offer, a driver picker for an assignment, an invoice review for billing, not a generic form. The AI's recommendation and reasoning sit alongside.
Your options on any drafted task:
- Approve: send/execute the recommendation as drafted
- Edit: change it, then send your version
- Reject: decline with a reason
- Override: resolve it your way, apart from the AI's read
- Retry: ask the AI to take another pass with fresh context
Rejects and overrides are not just cleanup, they calibrate autonomy for that task type going forward.
My Work vs All Work
The scope bar switches between the tasks assigned to you and everything in the org. In small orgs you will live in All Work; with a dispatcher team, My Work becomes each person's day.
When You Are Not Looking
- The daily digest email summarizes what happened and what needs you
- Escalations raise priority on ignored time-sensitive work
- In AI Auto mode, gate-cleared tasks execute and report, see Automation Modes