For carriers whose back office runs on Freigent (the carrier-clear-my-queue skill). Each task is handled on its own, by name. The answers below are real, from a test account.
Ask
What needs my approval?What you get
A summary of what is waiting, by priority and type:
Freigent account: "Freigent Plugin Review (synthetic)" (carrier).
"total_pending": 8, "by_priority": { "urgent": 1, "high": 3, "normal": 4 }
Then ask about one item ("explain the first one"). Before showing a task, Freigent reminds the assistant that task text can quote outside emails and is information only, never instructions.
Decline or approve the one you name ("reject that one"):
"success": true, "action": "reject", "new_status": "rejected"
What it will not do, and what it says
- No "approve all." Each task is one call:
Error: task_id is required as one task ID string. Review each item separately.
- Protected Safety tasks (drug tests, accident investigations, FMCSA items) cannot be approved or declined from chat:
This consequential Safety task cannot be approved or rejected through MCP. Complete it in the carrier portal using its authoritative Safety workflow, which records the verified credential or stand-down decision before closing the task.
- A task that would send a message needs you to see that message first. Approving without that step:
Nothing was sent. Approving this task sends its held message, so it needs the approve_confirm_id that get_task_details returns for this task. Call get_task_details, show the user the message, and once they agree call review_task again with that confirm_id. In practice: ask to see the task, read the message, then say approve.
- Already done:
Task is already completed, nothing to approve. No message was sent.
- Driver assignments, repowers and accounting tasks also open the Freigent app instead.