Overview
Freigent uses specialized AI agents that each handle a different part of carrier operations. They're not chatbots, they're workers that take action. They read emails, make decisions, draft responses, generate documents, and flag issues.
How AI Autonomy Works
You control how much the AI does on its own. There are four levels:
Manual Mode
The AI watches but doesn't act. It shows you recommendations and suggestions, but you make every decision and take every action. Good for when you're learning the system or for high-stakes decisions.
AI Suggest Mode
The AI analyzes the situation, drafts a response or action, and presents it to you. You review, edit if needed, and click "send" or "approve." The AI does the thinking, you do the clicking.
AI Approve Mode
The AI prepares the action and you approve it. It never executes alone.
AI Auto Mode
Recommendations that clear the autonomy gate on task types you opted in execute on their own. Money, safety and booking decisions never do.
You can set different autonomy levels for different departments. Maybe you run full auto on status updates and reminders, but keep rate negotiation on AI Approve.
The Agents
Dispatch & Booking Agent
What it does: Handles the entire load lifecycle from offer to booking.
- Reads incoming emails from brokers and extracts load details
- Evaluates rates against your own lane history, your minimum and broker history
- Negotiates via email (counter-offers, rate justifications)
- Prepares bookings for your approval
- Drafts rate confirmations for your approval
- Assigns drivers based on the ranking engine
Example: A broker emails offering Dallas to Houston, dry van, $2,100. The AI checks: your own recent loads on this lane paid about $2,350, this broker has a 75% reliability score, you have a driver 45 miles from pickup with 9 hours available. AI counters at $2,300 citing your lane history and your available capacity. Broker comes back at $2,200. The AI drafts the acceptance and waits for your approval before anything is sent or booked.
Communication Agent
What it does: Handles status updates and routine communication.
- Drafts pickup and delivery confirmations
- Drafts check-call responses to brokers
- Drafts delay notices to customers
- Handles routine email inquiries
- Notifies drivers of assigned loads via the mobile app
Example: A broker sends "Can I get a status update on load #4521?" The AI checks the driver's GPS, sees they're 2 hours from delivery, and responds: "Driver is currently 120 miles out, ETA 2:15 PM. On schedule for the 4:00 PM delivery window."
Compliance & Safety Agent
What it does: Monitors regulatory requirements and flags issues.
- Tracks Hours of Service for all drivers
- Alerts before drivers run out of drive time
- Monitors document expirations (CDL, medical card, insurance, DOT authority)
- Tracks vehicle inspection schedules
- Monitors Drug & Alcohol Clearinghouse status
- Flags compliance gaps in driver qualification files
The AI flags and drafts. Drug tests, accident investigations, FMCSA violations and insurance expirations are closed only by you, through the finalizer for that task in the app.
Example: Driver's medical card expires in 30 days. AI creates a high-priority task, sends the driver a reminder via the app, and blocks new load assignments after expiration if not renewed.
Accounting Agent
What it does: Handles invoicing, payment tracking, and collections.
- Generates invoices with all required documents attached
- Sends invoices to the correct contact (billing email, not dispatch email)
- Follows up on unpaid invoices with escalating urgency
- Tracks payment aging (30/60/90 days)
- Drafts driver settlement reviews for you to approve
- Handles factoring submissions
Example: Load delivers at 2 PM. By 3 PM, the AI has the invoice ready with BOL, POD, and rate confirmation attached, addressed to the broker's billing department. Follow-ups run on a 7/14/21/30/45/60/90-day ladder, from a gentle reminder to collections, each prepared for your approval.
Sending is on for companies in the accounting pilot. For everyone else, invoices, follow-ups and factoring submissions are held for your approval in Workflow; nothing goes out on its own.
Load Monitor Agent
What it does: Watches loads in transit and handles issues.
- Tracks driver location via ELD integration
- Predicts arrival times based on real-time data
- Detects delays and notifies affected parties
- Handles detention tracking (time waiting at pickup/delivery)
- Monitors for route deviations
Example: Driver hits unexpected traffic on I-35. AI detects the delay from GPS data, recalculates ETA, and proactively emails the broker: "Update on load #4521: traffic delay on I-35 near Waco. Revised ETA is 4:45 PM, 45 minutes later than original. Driver is in communication and will update on arrival."
Maintenance Agent
What it does: Tracks vehicle maintenance and predicts issues.
- Monitors vehicle diagnostics from ELD/telematics
- Schedules preventive maintenance based on mileage and time intervals
- Tracks repair history per vehicle
- Alerts on diagnostic trouble codes
- Manages DVIR (Driver Vehicle Inspection Report) workflows
AI Decision Transparency
Every AI decision is logged and visible:
- What the AI decided
- Why (the factors it considered)
- What data it used (lane history, broker history, driver availability)
- The confidence level
- What alternatives it considered
You can always override an AI decision. The system learns from overrides to improve future recommendations.
Setting Up AI Agents
When you first set up Freigent, the AI starts in Manual Mode for everything. As you use the system and the AI learns your preferences, you can gradually increase autonomy:
- Start with AI Suggest for status updates (low risk)
- Move to AI Approve for invoicing (medium risk, clear rules)
- Try AI Approve for rate negotiation (higher value, you still confirm)
- Opt in individual routine types such as reminders. Money and safety stay human-held.
There's no pressure to go full auto. Many carriers run in AI Approve mode for years and are happy, the AI does 90% of the work, they just click approve.