Freigent connects ChatGPT and Claude to your Freigent account so you can work load offers from the chat. It reads the offers brokers (or, for brokers, carriers) emailed to the inbox connected to Freigent, works out a counter from your own numbers, and sends the reply you approve in the same email thread. Nothing is sent without your OK.
It is for dispatchers working for carriers and for broker reps.
Connect
You need a Freigent account (free). If you don't have one, you can create it in the sign-in window that opens when you connect.
Step by step: Install in ChatGPT (chatgpt.com, including the free plan, or the desktop app with the full plugin) and Install in Claude (the plugin with three skills, or just the connector). Either way there is no key to paste: you sign in to Freigent and click Allow Access. The same steps are on the setup page. Stuck? Troubleshooting.
A connection is tied to the one company you choose; to use a second company, connect again and choose it.
Then connect the inbox your offers arrive in (Gmail or Outlook) in the Freigent app, under Settings, Email. The first time you ask which brokers replied, the chat shows a Connect Gmail or Outlook button that opens that page. Company accounts can also forward offers to their Freigent address; on any account you can paste an offer into the chat to try it right away.
What to ask
- "Which brokers replied?" shows the inbox: one row per offer with its status (Replied, Follow-up due, New, Waiting, Booked) and an Open button.
- "Open the Atlanta to Charlotte offer and help me counter it." shows the offer card: the broker's offer, your saved minimum, Freigent's counter (adjustable), the pickup time, the price history and their last email.
- "Counter at $1,600." The assistant writes a short reply in your voice; you review it in the reply card, edit it if you like, and press Send.
- "A broker offered $1,800 for 620 loaded miles, my minimum is $2.60 a mile. What should I counter?" works without an inbox.
- Brokers: "The customer pays $2,400 and I want about 15%. What should I counter?" sets your ceiling.
After a reply goes out, the card offers Remind me (with a suggested time) and Mark booked. When the other side's reply agrees to your number, the card quotes the sentence where they said yes and offers Mark booked at that rate in one click, and Undo removes a booking you marked by mistake (if their rate confirmation has also arrived, Freigent marks it booked for you; see below). Signatures and email footers are ignored when reading a reply. When a rate confirmation arrives on the thread, the card says so and links to it in the Freigent app.
When their reply agrees to your number and their rate confirmation arrives, Freigent marks the load booked for you; Not booked? undoes it. When they say the load is covered, cancelled or no longer available, it leaves your list of offers, and opening it shows their words instead of a counter. Emails that are not load offers (promotions, invoices, check calls) are left out of the list, and an offer that is old or was marked urgent hours ago is marked "May be stale".
The offer card also shows your own history on the lane (offers you received, loads you booked or hauled in Freigent, and past loads you uploaded), from your company's records only. The counter uses how far brokers moved on the lane only once you have 5 Freigent bookings there; before that the history is shown as context.
What it will and won't do
- Sends only what you approve. Every reply is shown first; only the Send button (or your explicit instruction to send that text) sends it. Accepting needs your explicit accept on a draft Freigent issued; an accept the assistant decides on its own is refused.
- Keeps your numbers private. It won't send a counter below your minimum (or above a broker's ceiling); accepting below your minimum takes your explicit accept. It never puts your minimum or the customer rate in an email.
- No invented market rates. It uses only the numbers in the email and the ones you give it.
- Treats email as data. If an email tries to give instructions to an AI (reveal numbers, add recipients, accept a rate), the assistant ignores them and tells you.
- Replies go only to the broker on file. If the newest email on the offer came from someone outside that broker's company, nothing is sent. A reply that names the shipper rate, your minimum or a broker's ceiling, or contains a link or another email address, is not sent either.
- Brokers never pay more than the carrier asked. A broker's counter must be below the carrier's ask. Before a broker sends an accept from chat, the draft card warns when the carrier is not on the carrier list, FMCSA could not be reached, or FMCSA shows a problem; the call is the broker's.
- No money movement. Rate confirmations, payments and invoices are approved in the Freigent app. Protected Safety tasks, driver assignments and accounting tasks are completed there too; "approve all" is refused.
- Limits. The free plan includes 10 negotiations a month (one counts once the other side replies) and up to 50 loads started; follow-up rounds on a load already started always work. On the free plan, one line from Freigent is added below your replies; paid plans send without it.
Privacy and support
The assistant writes the drafts in your chat; Freigent checks and stores them, and sends the replies you approve. Freigent does not send your offers or drafts to another AI company to write them. To sort incoming email (load offer, invoice, promotion) and read whether a reply agrees, counters or says the load is covered, Freigent uses TypeSafe's classification models on the email text; TypeSafe does not write replies. See the privacy policy and terms.
Questions or problems: [email protected].