Find what you see below. Each fix is a step you can do yourself; nothing here needs support. If none fits, write to [email protected] with what the assistant said.
It says Freigent is not connected, or asks you to sign in
The plugin or server is added, but the Freigent sign-in was not finished (or it expired: access lasts up to one year).
- Claude: open the Freigent plugin's Connectors tab (or Customize, Connectors) and click Connect. If Claude asks for the OAuth client, choose Register automatically. Sign in to Freigent and click Allow Access.
- ChatGPT: open the Freigent plugin (Customize, Plugins) and connect it, then sign in and click Allow Access. In a new chat, use @Freigent so ChatGPT calls it.
Until you sign in, the assistant sees only the list of Freigent tools and nothing from your account.
It shows the wrong company, or the wrong side (carrier or broker)
A connection works on the one company you chose on Freigent's sign-in screen. The offer list names it at the top, so ask "Which brokers replied?" to check which account is connected. If you are a broker connected to a carrier company (or the other way round), Freigent says the request is for the other side and drafts nothing.
To switch:
- ChatGPT: in the Freigent plugin's settings, choose Connect another account, sign in, and pick the other company on the consent screen.
- Claude: disconnect Freigent (Connectors tab), click Connect again, sign in, and pick the other company.
To connect a company you do not see on the consent screen, ask its admin to invite you in the Freigent app first.
The offer list is empty
Freigent lists the offers that reached the email connected to Freigent in the last 7 days (ask for more days, up to 30).
- No inbox connected yet: the card shows Connect Gmail or Outlook; it opens Settings, Email in the Freigent app.
- Offers go to another address: forward them to your Freigent address, or connect that mailbox.
- To try it right away, paste an offer into the chat ("A broker offered $1,800 for 620 loaded miles, my minimum is $2.60 a mile").
ChatGPT will not accept the new plugin version
ChatGPT refuses a second plugin named freigent. Open the existing Freigent plugin, click More actions, then Upload new version, and choose the new file. If you have two old Freigent copies, delete the extra one first.
"Add custom MCP server" is missing in ChatGPT
Custom servers need a paid ChatGPT plan on the web. On a Business or Enterprise workspace, an admin may need to allow custom MCP servers first. In the ChatGPT desktop app you can upload the plugin archive instead (Install in ChatGPT).
Claude will not let you upload a plugin
Your workspace may block plugin uploads. Add Freigent as a custom connector instead, or ask an Owner to add it for the organization (Install in Claude).
It says you reached your monthly limit
Free accounts get 10 negotiations a month (one counts once the other side replies) and up to 50 loads started. Follow-up rounds on loads already started still work. Choose a plan in the Freigent app for more.
Why Freigent won't send a counter, or won't accept
When Freigent says "Not sent", it is on purpose in these cases:
- A counter below your minimum (or above a broker's ceiling) is refused. Change the number or your saved minimum.
- An accept needs your explicit accept on the draft Freigent shows you; "accept all" is refused.
- A reply goes only to the broker or carrier on file for that offer, or a colleague at the same company. If the newest email came from anyone else, Freigent says so and sends nothing.
- A reply that includes your minimum, the shipper rate, a broker's ceiling, a link or another email address is not sent. Remove it and send again.
- Brokers: a counter at or above the carrier's own ask, or an accept above it, is refused. A carrier warning on a draft ("Carrier authority not checked", "FMCSA shows ..." or "could not check this carrier with FMCSA right now") does not block the send: it says what Freigent could or could not check about the carrier. Check the carrier and decide. Adding their MC or DOT to your carrier list lets Freigent check FMCSA next time.
- If Freigent's booking assistant already handles the offer, reply or take it over in the Freigent app.
- Payments, invoices and (for carriers) a broker's rate confirmation are approved in the Freigent app, not in chat. Brokers: Freigent does not send rate confirmations for you today. So are protected Safety tasks (drug tests, accident investigations, FMCSA items), driver assignments and accounting tasks.
Disconnect Freigent
Disconnect it in ChatGPT or Claude (the plugin or connector settings), or in Freigent under ChatGPT and Claude (company accounts: Settings, AI Assistant; brokers: Settings, Connectors).