When the extension is on and finds a load that scores above your threshold (default: 70 points), it contacts the broker by the channels you chose in your contact strategy. By default that is phone and email together. Here's how it works.
How It Works
- Load detected: The extension scans the load board (DAT, Truckstop, or any supported board) and scores each load against your preferences.
- First email sent automatically: If a load scores above your threshold and the broker has an email on file, Freigent sends a personalized first outreach email on your behalf, with no manual drafting.
- You continue the conversation: Broker replies land in your Freigent inbox (and your connected email). You pick up the thread from there, negotiate rates, confirm details, close the deal.
The first email is the only one Freigent sends automatically by default. Everything after that is your conversation. AI negotiation is Booking Agent 2.0, a paid switch in the extension popup.
What the First Email Contains
The outreach email is built from your email template and the load details:
- Pickup & delivery: cities, states, dates
- Rate: the posted rate or your counter-offer
- Equipment: van, reefer, flatbed, etc.
- Your company info: name, MC number, contact details from your profile
- Custom message: whatever you've written in your email template
The email is sent from your connected organization email address, so replies go straight to you.
Requirements
To use email from the extension, you need:
- An email connected in the Freigent app: Go to Settings → Email and connect Gmail or Outlook.
- An email template: Set up in the extension's options page under Communications. This is the template Freigent uses for the first outreach.
- The extension toggled on: The auto-responder must be active for emails to send.
Email vs. Phone
The extension decides whether to email or call based on what contact info is available for the broker:
| Broker has | Extension does |
|---|---|
| Phone number | Adds to call queue (auto-dials via Google Voice or tel:) |
| Email only | Sends email automatically |
| Both | By default calls and emails together. Your contact strategy setting can change this to phone only or email only |
Customizing Your Template
Your email template controls what the first outreach says. You can edit it in the extension's Options → Communications tab.
Templates support dynamic variables that auto-fill per load:
{{pickupCity}}/{{deliveryCity}}, origin and destination{{pickupDate}}, when the load needs to be picked up{{rate}}, the posted rate{{broker}},{{brokerMC}}, the broker and its MC number{{commodity}},{{equipment}},{{weight}},{{distance}},{{loadNumber}}, the load details{{senderName}}, your name{{companyName}}, your company name{{phoneNumber}}, your contact number
AI Negotiation
By default, Freigent sends the first email and you handle everything after: replies, counter-offers, booking confirmation.
AI negotiation is Booking Agent 2.0, a switch in the extension popup that is part of the paid plan. See Booking Assistant 2.0.
Troubleshooting
Emails not sending?
- Check that your email is connected at Settings → Email
- Make sure the auto-responder toggle is ON in the extension popup
- Verify you have an email template set up in Options → Communications
Broker not receiving emails?
- Check your sent folder, the email should appear there
- The broker's email may be invalid or bouncing
- Some brokers filter automated emails, adding a personal touch to your template helps
Want to disable auto-email?
- In the extension popup, you can toggle email sending off while keeping phone calls active
- Or adjust your scoring threshold so fewer loads trigger outreach