Driver Mobile App

Overview

The Freigent driver app is how drivers interact with the platform from the road. It's designed to be simple — drivers shouldn't have to learn a complicated system. Open the app, see your load, update your status, upload documents. That's it.

What Drivers See

Home Screen

When a driver opens the app, they see:

• Current load — where they're going, pickup/delivery times, broker info
• Next load — what's coming up after the current delivery
• Hours of Service — drive time remaining, on-duty time, break status
• Messages — unread messages from dispatch

Load Details

For each assigned load:

• Pickup address, date, and time window
• Delivery address, date, and time window
• Commodity and weight
• Special instructions (appointment required, lumper needed, etc.)
• Broker name and contact
• Rate (if the carrier shares this with drivers)
• Route map with turn-by-turn navigation option

Status Updates

Drivers update their status with one tap:

• En route to pickup — heading to the shipper
• Arrived at pickup — at the loading dock
• Loaded — freight is on the truck, ready to roll
• In transit — on the road to delivery
• Arrived at delivery — at the receiver
• Delivered — unloaded, ready for POD

Each status update automatically notifies dispatch and (if configured) the broker. Drivers don't need to call dispatch to say "I'm loaded" — they just tap the button.

Document Upload

Drivers can photograph and upload:

• BOL (Bill of Lading) — at pickup
• POD (Proof of Delivery) — at delivery, signed by receiver
• Damage photos — if freight is damaged at pickup or delivery
• Lumper receipts — for reimbursement
• Scale tickets — weight verification
• Fuel receipts — for expense tracking

Photos are automatically attached to the load record. No more lost paperwork, no more faxing documents, no more "I'll send it when I get to the truck stop."

Vehicle Inspections (DVIR)

Pre-trip and post-trip inspections on the phone:

• Checklist of inspection items (tires, brakes, lights, fluids, etc.)
• Tap to mark each item as OK or defective
• Take photos of any defects
• Sign digitally to complete the inspection
• Defects automatically create maintenance tickets

Hours of Service

Real-time HOS display showing:

• Available drive time (out of 11 hours)
• On-duty time remaining (out of 14-hour window)
• Time until mandatory 30-minute break
• Weekly hours (70-hour/8-day rule)
• Restart status if applicable

This syncs with the carrier's ELD system. The driver sees the same data as dispatch.

Messages

Direct messaging with dispatch:

• Text messages (like texting, but within the app)
• Photo and document sharing
• Load-specific conversations
• Push notifications for new messages

Drivers don't need to call dispatch for routine questions. "What dock number?" "Is the appointment confirmed?" — all handled in chat.

Navigation

• One-tap navigation to pickup or delivery address
• Opens in the driver's preferred navigation app (Google Maps, Waze, Apple Maps, or Trucker Path)
• Truck-specific routing if using a trucker GPS app

What Drivers Don't See

Drivers only see what's relevant to their job:

• They see their assigned loads, not all company loads
• They see their HOS, not other drivers' hours
• They don't see rate negotiation details (unless the carrier configures it)
• They don't see accounting or invoicing
• They don't see fleet-wide dispatch decisions

This keeps the app simple and focused.

Driver AI Assistant

Drivers get their own AI assistant in the app. It's different from the dispatcher's AI — it's focused on driver-specific needs:

What the driver AI helps with:

• Load questions — "What time is my delivery appointment?" "Do I need a lumper?"
• Route help — "Is there a truck stop with showers near my delivery?"
• HOS planning — "Can I make it to Denver before I run out of hours?"
• Document help — "The BOL is missing the PO number, what do I do?"
• Maintenance issues — "My check engine light came on, what should I do?"
• Company questions — "What's the company's policy on detention pay?"

What the driver AI does NOT do:

• Negotiate rates (that's the dispatcher's AI)
• Accept or decline loads on behalf of the driver
• Override HOS rules
• Make promises about pay or settlements

Voice interaction

Drivers can talk to the AI assistant hands-free while driving. "Hey Freigent, when's my delivery?" The AI responds through the phone speaker. This is important — drivers can't be typing on their phone while driving.

Getting Started for Drivers

How drivers get the app:

1. Dispatcher adds the driver in Freigent (name, phone, email)
2. Driver receives an invite via text or email with a download link
3. Driver installs the app and logs in with the code from the invite
4. The app shows any assigned loads immediately

First-time setup:

The AI assistant walks new drivers through setup on their first login:

• Confirms their name and contact info
• Asks about their preferred navigation app
• Shows them how to update load status
• Shows them how to upload documents
• Explains the HOS display
• Answers any questions

The whole onboarding takes about 5 minutes. No manual to read, no training video to watch.

Ongoing use:

After setup, drivers typically:

• Check the app in the morning for their load assignment
• Tap status buttons at each milestone (arrived, loaded, delivered)
• Take photos of documents (BOL at pickup, POD at delivery)
• Message dispatch if anything unusual comes up
• Complete DVIR before and after each trip

Notifications

Drivers receive push notifications for:

• New load assignment
• Load details changed (pickup time moved, address updated)
• Message from dispatch
• HOS warning (approaching drive time limit)
• Compliance alert (document expiring soon)
• Maintenance reminder

Notifications are smart — they don't buzz the driver every 5 minutes. Routine updates wait until the driver is stopped. Only urgent items (HOS warning, load change) push immediately.

Offline Mode

The app works when cell service is spotty:

• Load details are cached and available offline
• Status updates queue and send when service returns
• Photos queue for upload when connected
• HOS display continues to work offline (syncs when connected)

This is important for drivers in rural areas or at warehouses with no signal.

Privacy

• Driver location is shared with their carrier (their employer) for dispatch purposes
• Location is not shared with brokers or shippers directly — only status updates ("driver is 2 hours out")
• Drivers can see their own data but not other drivers' data
• The app doesn't track when the driver is off-duty or personal conveyance