Overview
Brokers are the carriers' main source of loads. Freigent tracks every interaction with every broker, their rates, payment speed, reliability, and negotiation patterns, so the AI can make smarter decisions about which loads to take and how to negotiate.
Broker Directory
Every broker you work with gets a profile in Freigent. The profile includes:
- Company name and contact info: dispatch email, billing email, phone
- MC number and DOT number: stored as digits only and used to verify the broker
- Status: Active, Inactive, Suspended, or Blacklisted
- Credit score: from broker credit services (if available)
- Payment terms: Net 30, Net 15, quick pay, etc.
- Notes: anything your team wants to remember about working with them
You can add brokers manually, and a profile can be created when you work with a new broker.
Broker Scoring
Freigent calculates a reliability score for every broker based on real data:
Score Components
Response time, Do they answer your emails promptly?
Acceptance rate, How often do they accept your counter-offers?
Cancellation rate, How often do they cancel after booking?
Payment speed, Do they pay on time, and how late are their invoices?
How Broker Scores Are Used
The broker's score is shown in their profile and in the email scorecard as one input to your decision.
Score Visibility
You can see any broker's score in their profile. The score breakdown shows exactly why they scored the way they did, which loads were late, which invoices were disputed, etc.
Blacklisting and Whitelisting
Blacklist
Add a broker to the blacklist and the AI will:
- Auto-decline their load offers
- Flag if they email from a different address
- Never assign their loads to drivers
- Block rate negotiations with them
Use this for brokers who consistently don't pay, have fraud reports, or that you simply don't want to work with.
Whitelist / Preferred Brokers
Mark a broker as preferred and the AI will:
- Prioritize their loads when multiple options are available
- Respond faster to their emails
- Give them priority on capacity when trucks are tight
Broker Communication History
Every email, call, and negotiation with a broker is logged:
- Full email thread history
- Rate negotiation transcripts (every offer and counter-offer)
- Booking confirmations
- Invoice and payment history
- Dispute records
This history is available in the broker profile and is used by the AI to understand the broker's patterns, typical number of counter-offers, usual concession ranges, and negotiation pace.
Broker Analytics
Reports available for broker performance:
- Top brokers by volume: who sends you the most loads
- Top brokers by rate: who pays the best rates
- Payment speed: average days to payment per broker
- Dispute rate: percentage of invoices disputed per broker
- Lane coverage: which lanes each broker covers
- Negotiation patterns: average number of counter-offers, typical concession amount
How Broker Data Improves Over Time
The more you work with a broker, the more history you have on them.
Your broker history is built from your own loads and emails.