Overview
Brokers are the carriers' main source of loads. Freigent tracks every interaction with every broker — their rates, payment speed, reliability, and negotiation patterns — so the AI can make smarter decisions about which loads to take and how to negotiate.
Broker Directory
Every broker you work with gets a profile in Freigent. The profile includes:
- Company name and contact info — dispatch email, billing email, phone
- MC number and DOT number — for verification
- Status — Active, Inactive, Suspended, or Blacklisted
- Credit score — from broker credit services (if available)
- Payment terms — Net 30, Net 15, quick pay, etc.
- Notes — anything your team wants to remember about working with them
Profiles are created automatically when the AI processes a new broker email. You can also add brokers manually.
Broker Scoring
Freigent calculates a reliability score for every broker based on real data:
Score Components
Payment reliability — Do they pay on time? How often are invoices late?
- Paid within terms: high score
- Consistently 15+ days late: score drops
- Disputed invoices: significant score penalty
Rate fairness — Do they offer market-rate loads or consistently lowball?
- Rates near or above market: high score
- Consistently 15%+ below market: score drops
Communication reliability — Do they respond to emails? Do rate confirmations match what was agreed?
- Quick responses, accurate paperwork: high score
- Ghosts after booking, wrong details on rate con: score drops
Load accuracy — Does the actual load match what was described?
- Weight, dimensions, pickup/delivery times match: high score
- Frequent changes after booking, wrong addresses: score drops
How the AI Uses Broker Scores
When evaluating a load offer, the AI considers the broker's score:
- High-score broker (75-100): AI is more flexible on rate, faster to accept. Good brokers get priority because they pay reliably and don't cause headaches.
- Medium-score broker (50-74): AI negotiates normally. No special treatment, no red flags.
- Low-score broker (25-49): AI pushes harder on rate to compensate for the risk. May require quicker payment terms.
- Flagged broker (0-24): AI warns you before accepting. May auto-decline depending on your settings.
Score Visibility
You can see any broker's score in their profile. The score breakdown shows exactly why they scored the way they did — which loads were late, which invoices were disputed, etc.
Blacklisting and Whitelisting
Blacklist
Add a broker to the blacklist and the AI will:
- Auto-decline their load offers
- Flag if they email from a different address
- Never assign their loads to drivers
- Block rate negotiations with them
Use this for brokers who consistently don't pay, have fraud reports, or that you simply don't want to work with.
Whitelist / Preferred Brokers
Mark a broker as preferred and the AI will:
- Prioritize their loads when multiple options are available
- Accept rates slightly below market (since reliability compensates)
- Respond faster to their emails
- Give them priority on capacity when trucks are tight
Broker Communication History
Every email, call, and negotiation with a broker is logged:
- Full email thread history
- Rate negotiation transcripts (every offer and counter-offer)
- Booking confirmations
- Invoice and payment history
- Dispute records
This history is available in the broker profile and is used by the AI to understand the broker's patterns — typical number of counter-offers, usual concession ranges, and negotiation pace.
Broker Analytics
Reports available for broker performance:
- Top brokers by volume — who sends you the most loads
- Top brokers by rate — who pays the best rates
- Payment speed — average days to payment per broker
- Dispute rate — percentage of invoices disputed per broker
- Lane coverage — which lanes each broker covers
- Negotiation patterns — average number of counter-offers, typical concession amount
How Broker Data Improves Over Time
The more you work with a broker, the better the AI gets at handling them:
- After 1 load: Basic profile, no negotiation intelligence
- After 5 loads: AI knows their typical rate range for your lanes
- After 10 loads: AI knows their negotiation style (hardball vs quick deal)
- After 20+ loads: AI understands their typical rate range for your lanes and negotiation style
This is one of Freigent's data advantages. Your broker intelligence is built from real interactions, not industry averages.