Overview
Freigent centralizes all carrier communication, broker emails, driver messages, team chat, in one place. The AI handles routine communication so you don't have to type the same status update email 50 times a day.
Email Integration
Connect your Gmail or Outlook account and Freigent:
- Shows all your email in a unified inbox
- AI reads incoming messages and categorizes them (load offer, status request, payment inquiry, etc.)
- AI drafts responses based on context (load status, rate negotiation, invoice follow-up)
- You review and send, or let the AI handle it automatically
AI Email Handling
The AI handles these common email types:
- Load offers: extracts details, evaluates rate, drafts response
- Status requests: checks GPS/ELD, sends current status
- Rate negotiations: counter-offers, justifications, acceptance
- Invoice inquiries: payment status, document resend
- Booking confirmations: rate con details, pickup instructions
- Check calls: routine status updates to brokers
Branded Email
Every Freigent organization gets a free professional email address at [email protected]. If you own a custom domain, Freigent can configure it to route through the same system.
Team Messaging
Real-time chat for your team:
- Channel-based messaging (by department, by team, by topic)
- Direct messages between team members
- Message threading for organized discussions
- File sharing and attachments
- Persistent across sessions, messages don't disappear
Driver Communication
Drivers communicate through the Freigent mobile app:
- Load details and pickup/delivery instructions
- Turn-by-turn route information
- Status update submissions (arrived, loaded, delivered)
- Photo uploads (BOL, POD, damage documentation)
- Direct messaging with dispatch
- Push notifications for new assignments and updates
The app replaces the need for constant phone calls between dispatch and drivers. Drivers get their assignments, submit updates, and upload documents, all from their phone.
Communication Automation
The AI automatically handles routine status communications:
- Loaded confirmation: sent to broker when driver confirms pickup
- Delivered confirmation: sent when driver confirms delivery
- Status updates: periodic updates during transit
- Delay notifications: proactive communication when something changes
- Appointment changes: rebooking notifications
You control which communications go out automatically and which require your approval.
Voice Calls
For situations that require a phone call, Freigent integrates with AI voice agents for outbound calls and routine check calls. Contact support to enable voice features for your account.